Legends and Leaders,
As a business owner, you know that difficult conversations are inevitable. Whether you’re addressing employee performance, negotiating a deal, or resolving conflicts, the way you communicate can determine the outcome. One of the most effective communication tools you can use is the power of “I” statements.
Studies show that 91% of employees say how their leaders communicate directly affects their performance. When conversations turn tense, many leaders unintentionally create defensiveness instead of dialogue. That’s where “I” statements come in.
Using “I” statements helps shift conversations from accusations to understanding. Instead of saying: “You never meet deadlines.”Try: “I’ve noticed deadlines have been missed, and I’d like to understand what’s causing the delay.”
This simple adjustment keeps the conversation open rather than putting the other person on the defensive. It fosters problem-solving instead of blame.
A great principle to remember is: Questions provoke the conscience, accusations harden the will.
When you lead with curiosity instead of blame, you encourage productive discussions. Here’s how to use “I” statements effectively in business:
Mastering this approach helps you:
If you’re facing a difficult business conversation, try this method. You’ll be surprised at how much smoother discussions become when people feel heard rather than attacked.
If you’re interested in topics like these, we talked at length on a recent episode of our podcast with M&A Attorney John Martin.
